Quality of Service Assurance – Mystery Shopping

We hope that all our staff at all times represent our business in the most professional way possible, highlighting our core values and principals and delivering a service that we want and expect.

It is very difficult to quantify the precise impact or cost that a negative encounter by a member of the public or a client can have on a business.  However, what is certain is that if it is not addressed swiftly the long term impact will be considerable.

Cost effective service assurance and or mystery shopping services can be provided by Swiss-Tec Investigations we will deliver either a random or targeted service and produce evidence in support of our findings, we will identify best practice and areas for improvement in an objective but constructive manner.

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